Careers

Our company is growing and we need people with a friendly disposition and strong work ethic to join the Atlas team!

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A Little Bit About Us

Atlas Networks has been bringing high speed Internet and exceptional customer service to Seattle and its surrounding regions (including Suncadia Resort) since 2008. We recently moved into an awesome, custom-built office space in Belltown so that we could continue to grow our company. We’re a close-knit team with a big culture, marked by innovation, hard work, and a lot of fun.
If you have a friendly disposition, a strong work ethic, and a penchant for pushing the norms, we’d love to have you on our team. Come help us change the way Seattle does Internet and make a real difference in your city!
Operations
Inventory Specialist
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking an Inventory Specialist. This position is highly focused on data entry and is responsible for supporting the Procurement Manager by reconciling purchase orders, receiving all in-coming stock, shipping inventory to our Suncadia office, managing and adding items to our inventory database, fulfilling materials requests for all residential and commercial installations, maintaining a clean and organized storage room and work area, and other duties as assigned.
The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. Consistent, error free work based on defined regulations and standards are key measures of job performance success. The job environment promotes steady, methodical work output so that job routines can be completed on time and error-free. This position is designed to develop a valued technical expert, who, recognized and supported by management and a stable work environment, can deliver quality work on a consistent basis.
Core Responsibilities:
  • Update the Inventory database with customer information.
  • Audit stockroom on a frequent basis.
  • Support team members with inventory related questions and requests.
  • Maintain a clean and organized inventory room and receiving bench/desk area.
  • Receive (light duty) and record all incoming shipments and equipment.
  • Ship equipment and related supplies (light duty) to our Suncadia office and customers as needed.
  • Allocate equipment for building and customer needs as requested.
  • Proven ability to accurately record and track data.
  • High attention to detail.
  • Ability to work independently.
  • Excellent organizational skills.
  • Ability to lift up to 20 pounds.
  • Positive attitude and willingness to support a growing company.
  • Additional duties that may be assigned by management as part of the day to day operations of the company.
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Sales
Business Customer Care Representative
SEATTLE, WASHINGTON
Work Location: In Office (potential for future hybrid work from home)
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Business Customer Care Representative. This role will handle incoming new sales opportunities via telephone and email/tickets, define customer needs, prepare sales orders, and present solutions. Additionally, the position will address escalated business customer care needs from the Customer Service Reps and renewing agreements.
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.
Core Responsibilities:
  • Manage incoming sales opportunities via phone and our ticketing system, describe products and match customers to best solutions.
  • Write sales orders and shepherd customers through our process.
  • Respond to requests from customers for information, support, assistance, proposals, pricing, etc.
  • Engage in outreach to prospective customers in existing on-net buildings.
  • Support others within the sales/service team to achieve customer satisfaction.
  • Assist customer engagement in post sales with various teams to ensure on-time delivery, successful turn-up and customer satisfaction.
  • Must be self-motivated, self-disciplined, provide prompt follow-up to all customer inquiries, and operate with a high degree of integrity.
  • Must be organized and maintain accurate records on daily activities and results.
  • Additional duties that may be assigned by management as part of the day to day operations of the company.
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • $20.00 - $25.00 an hour + Uncapped Commission Plan
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Residential Building Account Manager
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Residential Building Account Manager to grow our portfolio of buildings through cultivating new opportunities in targeted buildings, responding to inbound buildings requests, and evaluating/processing our backlog of previous building service requests. Additionally, this role is responsible for nurturing and growing relationships with the property management companies/ownership groups and fostering referrals. This role will support the Community Relationship Manager in increasing live building penetration rates. This is an in-office position that presently does not allow for remote work. This position also requires meeting property owners and managers on premise following all appropriate COVID-19 safety protocols.
The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Core Responsibilities:
  • Develop and own the strategy to grow relationships with property management companies/ownership groups.
  • Work closely with the Director of Customer Experience to ensure an exceptional customer experience and proactively determine ways to improve the sales process.
  • Work with Marketing to improve Atlas’s marketing presence and brand recognition among building partners.
  • Manage new building on-boarding process to drive subscriptions.
  • Participate in community events that target/reach accounts and relevant customer base.
  • Relay customer and building feedback to Marketing, Sales, and Operations teams.
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Customer Service
Customer Service Technician
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Helpdesk Tier 2 Support Technician to provide top-tier technical support to our customers. A successful candidate is a hard worker who is constantly innovating ways to make the customer experience better! The work environment is fast-paced, and this candidate needs to be an expert at prioritization, and attention to detail is critical. This role entails many job facets, including gaining an in-depth understanding of our network, troubleshooting, technology guidance, and supporting our customers daily. Our primary product is the way we interact with and support our customers, and our reputation is vital to the company's success.
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.
Core Responsibilities:
  • Receiving and returning customer phone calls
  • Working within ticketing systems
  • Utilizing screen sharing to troubleshoot issues
  • Troubleshooting customer connectivity at an advanced level
  • Assisting customers with firewall and network configurations
  • Assisting customers with network change requests
  • Escalating issues to our NOC
  • De-escalating situations with dissatisfied customers
Key Skills:
  • OSI Model/TCP-IP
  • Advanced network troubleshooting
  • PC troubleshooting (Windows/Mac)
  • Mobile device troubleshooting (iPhone/Android)
  • Firewall configuration (port forwards, NAT, etc)
  • Network technologies (DNS/DHCP/Routing)
  • Network Subnetting
  • IPTV troubleshooting skills
  • VoIP fundamentals
  • Advanced Microsoft Office skills
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Technical
System Administrator
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a specialized System Administrator to design, operate and maintain server infrastructure, in support of both company and customer services and operations. This position in particular will work primarily at a customer location nearby our offices, and also partially at our offices. Areas of responsibility and expertise include MacOS and iOS devices, wireless networks, printers, cable management, and general office IT. System Administrators oversee hardware, software, and wetware elements, from physical deployment and cabling tasks, to routine software and OS updates, to supporting end users (employees and customers). This role will rely on strong teamwork and collaboration with the Network Engineering, Software Development, and Automation team members, and in addition to technical skills, requires great communication and documentation. Atlas System Administrators will frequently engage in project work (both onsite and remote) to deliver managed services to Atlas customers, and may (post-COVID) spend significant periods of time at customer premises and vendor facilities.
The responsibility of this position is managing specialized work efficiently, with confidence and competence. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. A successful person in this position will take work seriously, have a strong sense of duty, and is highly disciplined while having a conservative, careful, and cautious approach. A somewhat faster-than-average pace will be the norm for this position with detailed, specialized work as the major focus. While this position will generally be task oriented, independent decision making and larger scale reasoning will allow candidates to thrive in their daily duties.
Core Responsibilities:
  • Direct Linux Experience is STRONGLY preferred.
  • Oversee the operation of company servers and other datacenter assets ensuring stability and reliability.
  • Meeting response time to customers within SLA.
  • Competency in de-escalation, empathy, work prioritization, technical writing, and documentation.
  • Ensure systems are kept to current software, utilize minimum-exposure firewall rulesets following a defense-in-depth approach, and that all hardware is in good repair.
  • Work with the rest of the technical team to monitor load and availability, and make/implement recommendations on infrastructure improvements.
  • Utilize physical datacenter access to perform duties, including server-racking, cable management, documentation updates, reboots, etc.
  • Maintain accurate equipment, configuration, and software documentation, along with a running changelog for each system.
  • Act as part of an on-call rotation and respond to outages as needed.
  • Additional duties that may be assigned by management as part of the day to day operations of the company.
Key Skill Requirements:
  • Active Directory user and computer management experience.
  • Powershell scripting (specifically for AD and Azure ).
  • Automated deployment and upgrades of Windows 7-10 PCs (WSUS / MDT).
  • MDM / Endpoint Management experience on Windows (SCCM/InTune/KACE).
  • Azure AD user management experience.
  • Azure < -- > AD sync / federation experience.
  • Azure Application registration and configuration experience.
  • SAML IdP / SSO config experience with SaaS apps.
  • Google Workspace administration experience.
  • MacOS familiarity.
  • Apple device deployment familiarity.
  • MDM / Endpoint Management experience on Apple devices (e.g. Jamf, AirWatch, Kanji).
  • Bash / Zsh / Python scripting.
  • HIPPA compliance experience.
  • Atlassian (Jira/Confluence) admin experience.
  • Physical networking experience (switches, cabling, wap installs etc.)
  • Project management experience.
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Production
Residential Installation Technician
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, and managed network services.
Atlas Networks is seeking a Telecom Residential Installation Technician to serve our large network of Seattle, Burien, Kirkland, and Redmond based residential customers. Job duties will encompass customer premise equipment installation and interacting with and supporting residential customers. Duties include installation of network equipment in buildings. This position is the front line representation of Atlas Networks to the customer and therefore needs to be able to work cohesively with customers, property managers, and internal team members. The right candidate will be that person who “goes the extra mile” to not only satisfy the job to be done, but stands out of the crowd as a leader in Internet/TV/and telephone service providers.
The focus of this position is to complete tasks consistently, carefully and systematically, in a service friendly environment. The position allows for repetitive communication and interaction with people. It requires someone who is patient, pleasant, and friendly, is a willing and sympathetic listener, a cheerful, amiable talker, and gets along easily with others. The work requires managing the details with somewhat better than average accuracy and with careful attention to the quality. The job will provide close supervision and a stable, secure work group. The steady, methodical nature of this position requires someone who is patient and desires to finish a task without interruptions once started. The position necessitates work completed carefully, systematically, in a relatively unhurried pace, and in the same way unless otherwise directed.
Core Responsibilities:
  • Basic knowledge of home computer networking
  • SOHO routers/firewalls
  • Low voltage data cabling (CATx, Coaxial) work is limited to customer installations and not building installations
  • Cable management
  • Wireless routers
  • Excellent customer service skills
  • Effective communication
  • Proficient with hand and basic power tools
  • A strong motivation to learn and succeed
  • Detail oriented, and provide a top notch work product
  • Ability to follow directions explicitly
  • Ability to record and document details precisely
  • On-call rotation
  • Additional duties that may be assigned by management as part of the day to day operations of the company
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Commercial Network Technician
SEATTLE, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, TV and managed services such as cameras.
Atlas Networks is seeking a Commercial Network Technician who has a positive attitude, ability to problem solve, and is highly customer service oriented. A solid work ethic with an emphasis on quality workmanship and organization is also a must. This role is required to work both independently and as part a team. Candidate must be able to lift and carry upwards of 50lbs, climb ladders, and work at various heights while successfully performing job duties. This role spends time working on rooftops in occasionally adverse weather conditions. The candidate will be required to work at various job sites, both indoors and outdoors, while being exposed to various weather conditions here in the Pacific Northwest. Candidates must have the ability to pull wire, use common hand tools, terminate Ethernet/Coax cabling, and operate power tools. Fiber cabling experience a bonus. This position is full time with an excellent growth potential.
The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards.
Core Responsibilities:
  • Customer infrastructure, router, and wireless equipment installations
  • Low Voltage Cabling rough-in and termination.
  • Low Voltage Cabling testing and documentation.
  • Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.).
  • MPOE and CPE integration, cutover and connection within building demarcation point.
  • Installation and on-site configuration/setup of equipment including radios, routers & switches, security cameras, etc.
  • 06 License preferred but not required.
  • Additional duties that may be assigned by management as part of the day to day operations of the company.
COVID-19:
Proof of vaccination is required for all in office employees.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
Experienced Telecom Installation Technician
CLE ELUM, WASHINGTON
FULLTIME
Required:
Please submit a resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention.
This position requires that you live within 1 hour commute of Cle Elum, WA on the east side of Snoqualmie Pass. Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas is committed to providing the Seattle and Suncadia community with the fastest and most reliable Internet service available. We offer speeds up to 10 Gbps while avoiding unnecessary fees and bandwidth caps. Along with Internet, we specialize in Unified Communications as a Service (UCaaS), VoIP, TV and managed services such as cameras.
Atlas Networks is seeking a Telecom Installation Technician who has a positive attitude, ability to problem solve, and is highly customer service oriented. A solid work ethic with an emphasis on quality workmanship and organization is also a must. This role is required to work both independently and as part a team. Candidate must be able to lift and carry upwards of 50lbs, climb ladders, and work at various heights while successfully performing job duties. The candidate will be required to work at various job sites, both indoors and outdoors, while being exposed to various weather conditions here in the Pacific Northwest. Candidates must have the ability to pull fiber optic cabling outdoors, interior low-voltage cabling, use common hand tools, terminate Ethernet/Coax cabling, and operate power tools. Fiber cabling experience is a bonus. This position is full time with an excellent growth potential. This job requires on-call rotation for after-hours emergency responses. A relocation stipend is available to qualified candidates.
The major duties of this job will involve much structure, will require attention to detail, and must be done correctly. At the same time job tasks will vary rather than be repetitive, and will require a faster-than-average pace in order to complete work requirements. The job has more of a people orientation rather than technical orientation. The position may be integral to collaborative or team work in the organization, and in satisfying both internal and external customers. This job has a hands-on focus, where productivity is gained through individual accomplishments.
Core Responsibilities:
  • An exceptional customer oriented focus.
  • Customer infrastructure, router, and wireless equipment installations.
  • Low Voltage Cabling rough-in and termination.
  • Low Voltage Cabling testing and documentation.
  • Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.).
  • MPOE and CPE integration, cutover and connection within building demarcation point.
  • Installation and on-site configuration/setup of equipment including radios, routers & switches, security cameras, etc.
  • 06 License preferred but not required.
  • Additional duties that may be assigned by management as part of the day to day operations of the company.
Benefits:
  • PTO/Sick Leave
  • Paid holidays
  • Medical, Dental & Vision
  • Cell phone stipend
  • Commute reimbursement stipend
  • A kick-ass group of people to work with
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